When parents book a class with VIPKid, they expect the teacher to be energetic, engaging with the student, and be prepared for the lesson. When teachers prepare for “New to You” students and “New Lessons, ” they are more likely to receive “5-apple” feedback expressing the parent’s appreciation and a booking request for more classes. However, when the teacher comes unprepared, “low-apple” feedback may be waiting for them with tags about areas that need improvement.